Online orders fulfilled by poorly trained staff.

Whoever is responsible for fulfilling online bath towel and clothes orders is very poorly trained or just couldn't care less. Bath towels arrive with long unfixable snags. Some clothes arrive with oil stains. Surely whoever selects the goods can see the problem. Or at least have a supervisor double check what is sent out. Why send off faulty goods to a client and cause them more stress trying to return to a physical store? Why even keep faulty stock on the shelves in the first place? And then when you write a bad review for the faulty online product: it does not get published.