Online order - Terrible service!

I placed an order online on Monday 26 February for delivery on Saturday 3 March.

When placing the order, one of the steps is to tick whether the parcel is a gift. I selected 'Yes'.

Late on Friday afternoon (16:55) I am sent an email saying that the two items ordered are out of stock.

How can it take five days to realise that the items are out of stock? You ask if its a gift, so you know that it is a gift, but you leave me no time to make an alternative arrangement.

I haven't heard anything back from you regarding reversing my payment.

It is the last time I will order with Woolworths online. Terrible service. Never again!