Online order rectified and a heartfelt apology rec

I placed an on-line order on 11 January 2016 and it was supposed to be delivered on 12 January 2016.<br> There delivery was late and the order was incorrect. i wrote to woolies online shopping and Tessa Afrika responded to the query and also forwarded my complaint to the manager at Sandton City Woolies.<br> Then I received a call from Vivian Mazibuko who offered and apology, replaced the incorrect items, added a bouquet of flowers, chocolates, a bottle of wine and had it delivered to me at no extra charge.<br> <br> We are quick to come on here and complain when we do not receive good service and I just wanted to share my positive response. I will definitely use woolies online again. Thank you woolies Sandton City, especially Vivian and Edwin who delivered the items.