OnLine order not delivered

<p>I placed an online order for two lamps and some towels. I scheduled the delivery for Monday19 June when my domestic worker is at home. I was out of the country at the time. On the scheduled date one lamp arrived. On a later date a second box containing towels was delivered to my neigbours' house. Not to the authrised address. My domestic worker knew what was expected and to check the boxes. The second lamp has not been delivered. WW customer services insist the delivery is complete. How can this be fair? Firstly, they should have contacted me to arrange a suitable alternative delivery date, secondly they should not be delivering to my neighbour and thirdly they have not been able to show me any proof of delivery. I am now out of pocket for R1,000!!!! Neither my neighbours nor I would steel the lamp as imp**** by customer services. It was not delivered. Woolworths online is a chaotic shambles and best avoided by all.</p>