online order- not delivered!

<p>on the 13/02/2017 I placed an order for delivery via woolworths online. The order was for delivery on the 14/02/2017. I ordered roses and choloates and the recipient only recieved the chocolates. I called the oline call center and spoke to Aphiwe who did not try and help me, had me on hold for 8 out of the 10 minutes that I was on the phone with her. She said that delivery will be done later that day and she will call me back to confirm this. However she did not call me back. on 16/02/2017 I called the customer care and was placed on hold for 14minutes, while the call center agent attempted to contact the woolworths online manager. full payment was made for the above products but i did not recieve them! absolutely disgusted by staff approach to help me resolve this! still has not been resolved! why offer a pathetic service that does not work woolworths!! </p>