Online order not delivered.***

I have been ordering my items using my Woolworths app for a quite some time now and everything was well. I then placed mu order on the 16/03/2024 and my order was confirmed ***). on the 19/03/2024 I received an email to say that my parcel was shipped. I was supposed to collect at Pargo pick up point in protea glen Ext 29. I called Woolworths to enquire about my parcel, that was on the 24/03/2024, I was told that the matter has been escalated, no one came back to me.

on the 26/03/2024, I then received the SMS and email that my parcel is ready for collection at the pickup point. I went to the pickup point, and they did not receive any parcel. the parcel is not delivered. I made numerous calls to Woolworths, and I was still told that the matter has been escalated.

I kept getting the remainder SMS to collect. I then went to the pickup point, and they have not received anything.

From the 16/03/2024 until today 01/04/2024 my parcel is not delivered yet, but I am being charged interest on my Woolworths account for items that I have not received. I am not happy at all about this. I am disappointed about Woolworths online as I highly recommended them.