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JESSICA N

1 reviews | Active since Feb 2018

24 Apr 2025, 09:34

ONLINE ORDER NON DELIVERY AFTER SMS AND CALLING

I purchased online a week ago. I keep getting messages that my order will be delivered 2 days in a row and nothing has arrived. I called the help center, the agent was useless to say the least, i spent 10 minutes on the phone to be told she can only get a tracking number after 9 it is now 40 min after 9 and noboody has given me a tracking number. The logistics company doesnt have a direct line to contact them. Its anybodys guess where my order is and when I will receive it. Woolworths this is utterly disgusting in all the years I have never experienced such bad customer service. I want someone to give me an exact date for delivery not to tell me its out on delivery i already know that but nothing has been delivered in 2 days. get yourself in order woolworths.

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JESSICA N's update24 Apr 2025, 09:51
Reviewer Update
I have called your call centre again , i spoke with Ella who again has the same dont care attitude, i asked for a manager she said she doesnt know who is available. How is that the customer problem, i was then put on hold for a further 5 min at which point i hung up. She is not the person i initially spoke to but she was aware i was waiting for a tracking number. It seems this call centre is there just for fun, nobody actually pulls their weight and assists customers. I want to cancel my order i was told only the warehouse can do that and there is no direct numebr. So the woolworths warehouse has no direct contact number, the third party courier which is pathetic has no contact number. Woolworths customer services has gone down the drain.