Online order never deliverd

I am very hurt and disappointed with woolworths on how they treat customers, I placed an order online during December and I got an message that my order will be delivered on Friday 29th December around one when I track my order it says delivery but I never received any order order, I went to woolworths vaal mall to find out if maybe the order was not delivered there but it was not, then I sent an email and called woolworths online, and they kept telling me they will answer within 24 /48 hours. I'm telling you even today I haven't received my kids clothes woolwo is still taking me from pillar to post I tried to call them still no one is helping me . The invoices they sent have wrong name **** signature **** cellphone number which does not belong to me.

Is this how woolworths treat their customers? I'm soooo hurt as I wanted those items for my kids but even now I haven't found them I don't know who signed them or if they were delived ,because delivery guys normally call before they deliver but I never received any call from your courier guys. I will never again try to shop at woolworths as their customer service is terrible it has been 7 days now without getting my order .