ONLINE ORDER MULTIPLE CHARGES FOR THE SAME ORDER
<p>I have been struggling with Woolworths online assistance for TWO transactions coming off my account for both the FULL amount INCLUDING out of stock items (never received) and another for the amount EXCLUDING out of stock items. The whole reason I ordered was FOR that out of stock item which was already a disappointment being out of stock, and now this MORE THAN DOUBLE deductions from my bank account THAT I CAN SEE ON MY STATEMENT, but am being told is "not possible" for the full amount to appear, yet I've sent EVIDENCE thereof! It's there... I have NEVER had this issue with other online transactions. Woolworths PRIDES ITSELF on quality and excellence yet other "lesser" stores operate better than this. Never ordering from Woolworths again. Being told what I see is not possible was one thing, seeing ANOTHER transaction for the SAME order is now the last straw. FIX THIS SO I CAN MOVE ON</p>
No assurance from Woolworths that this will not happen again. I'm not sure how other online retailers get it right but I don't see Woolworths trying to figure that out. If others can do it then they should be able to do. But they are still doing thing backwards. Get your things from pick n pay or clicks online instead (unless it's something you can only get at Woolworths it's cheaper there anyway and most of the time the quality is the same and sometimes even better). They only charge once and only after everything has been finalized (out of stock items EXCLUDED).
No assurance from Woolworths that this will not happen again. I'm not sure how other online retailers get it right but I don't see Woolworths trying to figure that out. If others can do it then they should be able to do. But they are still doing thing backwards. Get your things from pick n pay or clicks online instead (unless it's something you can only get at Woolworths it's cheaper there anyway and most of the time the quality is the same and sometimes even better). They only charge once and only after everything has been finalized (out of stock items EXCLUDED).