ONLINE ORDER MISSING ITEMS

I placed an online FOOD order for delivery to my parents in Durban on 6 September. My mum advised that items were missing, so i emailed *** immediately. I have since been emailing everyday (7 September - 20 September) to have this rectified. Each email included my contact details and the ACTUAL ORDER placed.

The automated response messages every single day advise that someone will be in contact and NOBODY gets back to me!!