Online Order lost and I am not having any luck getting my package!!!

<p>I ordered two pairs of shoes on the Woolworths website, on the 16th January 2017. I was sent a confirmation promising that I would receive the shoes on Thursday, 19th January 2017. Needless to say, I did not receive my package, The next morning (Friday), I received a phone call from a lady in Pretoria to say that my package had been delivered to her in error! P.s. I live in Johannesburg, so no idea how they got the address wrong.....how did the driver also leave the package with someone other than me???</p> <p> </p> <p>The lady in Pretoria, bless her, said that she would call Woolworths to collect the shoes. I then called, and spoke to someone in the call centre who said they would get someone to collect the package and have it delivered to me. They said they would call me back....do you think I have heard from them??</p> <p> </p> <p>Then I decided to reply on the e-mail that I received and was assisted by Natasja Afrika, who said she would sort it out for me. She was extremely helpful, until she stopped replying to my e-mails....</p> <p> </p> <p>Then on Tuesday 24 January, still having not received my package, I called the call centre again. I told a lovely gentleman named Chandre my entire story, and he told me that there was a problem with the global system and that he couldnt help me until it was fixed. I told him I did not accept that answer and asked to speak to a supervisor. He then put me on hold for a while and came back to say that they would sort it out for me and he would call me back later. He did call me back! And he was very helpful! He promised to have the shoes delivered to me by latest the afternoon of 25 January (today). </p> <p> </p> <p>I have been waiting (its 3 pm now) the whole day for a call from Chandre, but nothing. I called the call centre 10 mins ago and was told he is of today. By this time I was gatvol. I asked to speak to a supervisor. Guess what? Both supervisors are not in the office. I was the put through to senior, Lorinda Tevilliers. I told her my entire story, form beginning to end and was quite irate. </p> <p> </p> <p>She promised she would sort it out for me and she promised to call me back. Lets see what happens. I have also been promised a R200 gift voucher...lets see if that happens. </p> <p> </p> <p>I am shocked at this terrible service! Imagine of the lady from Pretoria had never called me to say my package had been delivered to her in error! Can you imagine what would have happened them. </p> <p> </p> <p>I am not happy. I need the shoes by this weekend for a very important function! </p> <p> </p> <p>Can SOMEONE please find my shoes and deliver them to me???? I would never expect this from the "amazing Woolworths"...</p> <p> </p>