Online order gone wrong twice now!!!

<p>I write with serious frustration of having my second online order billed twice. Woolworths had no stock on my order so they ordered from what it looks like from two different branches, which is great because I got my complete order. However the money that was held on the day I placed my order 26th of January is still sitting in my pending transactions and then they debited my account (2 sperate tranactions) on the day they delivered my order 28th. We now on the 27th of February and that money is STILL IN MY PEDING TRANSACTIONS.... I tried calling the head office where Mr April put me through to 6 different people and I was cut off 3 times.</p> <p> </p> <p>i am not happy and I want my money in my account. This happened with my first order and now with my second... will I order online again... NO!!!</p>