Online Order Disaster

I have been fighting with Woolworths since the beginning of lockdown to try and change my delivery address as I am not at the place I originally put as my address due to circumstances. So I call and email since the 1st of May to attempt to change the address but Woolies is unable to change the address unless the order has been processed, which is understandable. So I wait, and wait. on 6 May I get an update on my order "Order Processed" at 9pm, so I immediately email the online shopping department for this assistance and I am then contacted on 7 May by Siphenkosi Bhavuma and confirmed the delivery address change - received confirmation and everything, but here I am on 11 May and the delivery was delivered to the OLD ADDRESS and since I am not there I couldn't tell the courier to send it back. PATHETIC WOOLWORTHS. Now I will go cold this winter thanks to your pathetic service.