Online order & Call Centre order # o***

I Placed an order online on 24/11/2017 I was told that my order will be delivered 8/12/17 when I called the call centre ( more than 3 times holding on for 30 minutes at a time ) I got told by one agent - Lee Anne that the order could have been missed due to it being the silly season Then another agent Thembakazi Smith tells me everything is on track ...the one hand doesn't know what the other is doing. Frankly I would like this order to be cancelled and refunded and I am not interested in a Woolies Gift card