Online order

On the 26th November I ordered a few things online the process was very simple and I've always been satisfied with the service I've received in the past. Over a week later I received an email saying that my order that at the time was already late had now been canceled due to something happening to the courier vehicle which is ridiculous because how is there only one courier vehicle doing the deliveries.

I was told I'd get a full refund processed and a pity r100 voucher for the inconvenience.

It is the 10th December I haven't received my refund. I haven't received feedback via email and to top it off the number displayed in the email and on the app does not exist. So I'm probably expected to make my way to a store to have this sorted out.

It's very disappointing.