online Order ***

I purchased shoes online on the 29th of November and i got a receipt on my email stating that delivery was going to be made on the 5th to the 7th of December.

I called on the 7th to trace my parcel only to find out that delivery was made on the 30th to a stranger named SMAGA, so I asked why wasnt i contacted regarding the delivery, the gentleman who assisted me told mw they will investigate the matter and get back to me.

so i went on to send an email to *** and i got a response from Thandile and she said that the delivery was made to my adress as instructed and she sent me a map and address of where the delivery was sent to. to my surprise it was a WRONG ADDRESS.

so I called again and I spoke to ROSEANNE explained the situation and she confirmed that the address that they delivered to is not the one i provided, I asked to speak to a manager, she offered a call back and i agreed that was 9h30 am, i asked how many managers to they can so i can estimate a turn around time! she said two managers and 4 supervisors.

4 hours past and I still didn't get a call back. so I called them back and I got through to ROSEANNE again, I explained that I haven't received a call, she placed me on hold to call a manager, she came back I think after 7 mins, they she told me that she couldn't get any of them to attend my call because they are 'busy'

I told her that I wait about 5 minutes later I some guy spoke to me I forgot his name he said he was a senior agent, while talking to him, the call got cut, and no one bothered to call me back.

All your managers refused to take my call, and they kept promising me a call back and i haven't received it till now. all the agents i spoke to acknowledged that the ERROR was done by the delivery team, but no Manager or Supervisor decided to call me back.

I asked for my refund and i was told that they still need to investigate ? what needs to be investigated if they already know that the order was delivered to the wrong address ?

Why must i suffer for a mistake done by Woolworths. I honestly never expected such ill treatment from such a good company. I am very dissapointed. I have spent more than 2 hours in total calling you guys with no help at all, and i have sent numerous Emails to the *** and NO ONE RESPONDS I feel so helpless