Online order

Good day,

Woolworth's was running a promotion on the cooler bags and we placed an order online purchasing 4 bags on my dads online profile as we forgot my moms online profile information. Anyway the order was placed on the 11 Jan for delivery the next day. I called the online help desk on three occasions as to when we can expect delivery. I was told on all three occasions that the call me back which did not happen. On the second call i was told that they the store has two of the bags but was still searching for the other two. Today when i followed up again i was told the store cannot fulfill my order as they do not have stock of any of the bags and they do not know when they will receive stock again which i find so strange. I checked the bags online again now and the bags are back at the normal price and guess what, i tried by checking if there is stock and yes there is cos it allowed me two add it to my order bag? Woolworth's please inform me what is going to happen to my order now as i placed it almost two weeks ago? You guys do have sock and want me to purchase it again at the normal price which is so wrong.