Online- offline

<p>On March, 20 I've made my very first online purchase on Woolworths site. The next day I received a call from the online team stating that one of the two items I've ordered was out of stock at the date of my purchase. I gave them the opportunity to source the item that was out stock as I really wanted that particular item; a month later I received another call from the online team stating that they have been advised by the supervisor to cancel my order as they have issues with the supplier, which is to be understood as it is out of Woolworths' control. I was promised that my refund would be paid into my account within two to five days, however to date none has prevailed. I've called the team several times regarding my refund. However, two months have elapsed and they are yet to pay what is due to me. I am extremely disappointed that my first online purchase with Woolworths was such an unpleasant one. I sincerely hope that this final step results in my matter being attended to promptly. </p>