Online nightmare experience

I'm so appalled by woolworths online shopping service, they delivered the incorrect garments to me and when I made them aware if it, they rather wanted to explain to me that they first need to investigate it. I informed the lady how is that my problem. I wanted to know when will I recieve the good which I ordered. She couldn't tell me. Then another lady from there warehouse called me same situation want to know what happened again don't know if they just to lazy to read but when I said so when I am getting my goods she had no idea. They were more interested to tell me about that a driver to collect the incorrect goods which was delivered 2days ago ,nothing about how they inconvenienced me or informing me of how they will compensate me or assist with the inconvenience cause. After that I still recieved an to review the goods I bought but never received. Really!!!! how can you waste your already inconvenienced clients time. Monday the 23rd I received email to inform me that they no longer had the goods I order only one item on my list but they be happy to refund me for the other goods....Really ! There is actually a reason why you as a customer go online and order goods...one of them is convenience, another quality and especially from woolworths " the difference " definitely not. Woolworths you are dropping the ball your after service sucks and you really need to get staff that is more client centric. Guys woolworths is not what it was before. Robot approach