Online issues

I have really enjoyed Woolworths online services whilst in Lockdown until i had no choice but to add shoes into the delivery aswell. I order 2 pairs of work shoes, the first pair was fine but my second pair i received 2 right feet. I immediately lodged a complaint and about 2 weeks later a call centre agent got into contact with me and made me feel that everything was under control and he will be in contact regarding collection and swapping out my right for a left.. Needless to say i never heard from him again. I eventually tried getting hold of the call centre which they divert me to online queries which then just tells me to write an email.. i have written a few emails made a few calls and to no avail. It has been over 2 months i still have had no exchange and i need to go to work with my shoes. How do i get hold on an online agent who can assist me???