Online Headache

I had to attend a wedding last weekend, and decided to browse woolworths online site for ideas.

I then traveled from Robertson to woolworths in Tygervalley, which is roughly 230km there and back, to rather try on my options and see them in person . Unfortunately they didnt have stock of my items and i had to revert to online shopping.

I placed my order on Tuesday evening, and unfortunately due to my area, i could only choose a recommend delivery of between 3-5 working days. Even though i was prepared to pay for an express delivery, due to my wedding eta.

I phoned woolworths head-office on Wednesday morning first thing, thinking that a simple request would be manageable, due to the time frame been 4 days out. Unfortunately i was horribly wrong.

Each person i spoke to said they cant assist with such an request, and that these types of request need to be mailed and unfortunately it takes up to 48hrs for a response. Which gave me no hope for my outfit arriving in time.

I asked to speak to someone higher up to assist with request and to please make it urgent. Simone was the person who assisted me at this time, and she definitely did her job, cause someone phone me back 3 hours later stating they had packed my order and they were just waiting on couriers.

I was deeply disappointed, when i received an email on Friday stating that a piece of my order had not been found and they would have to process a refund.

Might a add, 1 day before my wedding. I find out that the order that had been promised to me was packed and waiting for collection was now missing!?

I spoke to a few people on Friday, hoping for a miracle but nothing could be done. And i accepted that i had to get a refund.

I phoned back today, just to confirm that my refund had been processed and yet again, im disappointed. They didnt even change my order to refund.

Im hoping to get a payment notification in 3-5 working days.

Woolworths, all i ask is that you accommodate your clients that don't live in the cities. With an express delivery option that they are willing to pay for.

And that your staff follow through with the promises that they make their clients and that they are giving your clients the FACTS and not just saying what they want to hear.

I definitely expected more.