Online DISGRACE!

On the 19th of December we placed an order for items. One part of the stock came through around the 24th and the other STILL shows out of delivery for the 29th. NO COMMUNICATION received from WW. I emailed - no response, called - no answer. Eventually today I get through to a Monique Bosman not in the slightest interested in what I have to say or my experience. She just keeps repeating herself saying the item isn't in stock and subject to availability and this is how online works when in fact NOBODY communicated with us. WHY does it show it is out for delivery? And most importantly WHY does your website show you do have stock?? This is absolutely ridiculous. I feel this is deliberate and I am now forced to pay full price as the item is no longer on sale. Absolutely disgusting! I have screenshots and proof of this. It is ridiculous that such a large corporate can get away with this nonsense! Or maybe it is because of that fact! You have gotten away with this on too many occasions and it has to stop! Your systems are NOT working as it should. You are the ONLY company that shows stock available to buy but then when it comes to having it, it is a drama and out of stock! We recently had the same drama with you on your wine and champagne sales. And then we end up having to drive around to get what YOUR system said you had. You are an expensive shop to buy from so use your inflated profit margins and invest in a proper working system! I will await an EMAIL from you with a solution. Thanks