Online delivery times are not reliable.

I was really surprised by how poor my online shopping experience was with Woolworths. The last time I attempted an online shop with them, I had placed about 20 items in my basket, then had to login to make payment and as soon as I logged in, my basket was emptied so I didn't proceed.

This time, I knew to log in before starting my shopping, made my selections, paid, and was informed delivery would be between 3-5 November. I had placed (and paid) for my order on 29 October so I wasn't particularly impressed but thought ok, I'll go with it. I received an SMS around 7am on the 3rd to tell me my order would be delivered before 5pm that day, so I stayed home all day. At 5.10pm, I eventually called the online shopping call centre ("Our hours are 8am to 7.30pm weekdays") They had already closed for the day. At 5.10pm! So I sent an online message and received an auto response telling me to contact the call centre. *rolls eyes* What ******* service. My delivery eventually arrived the following day shortly after midday. What a waste of my time! No apology from Woolworths, no follow-up to check if the issue was resolved, absolutely nothing. Of course I won't use their online shop again which means I'll miss out on their online-only specials but if there's one thing I can't stand, it's having my time wasted.