Online Delivery **** - Horrific Mess

On 3 April I placed an order ***.

I have correspondence from shopper that baby butter lettuce not in stock, asked that they replace with the Italian lettuce. Same price

The red pepper wasn't in stock, asked that they replace with a yellow pepper. Same price

Wasn't notified that the salad dressing was not in stock so decided to check the invoice in email (when order is completed you cannot see what you ordered in app, they send this to your email) clever..

An additional R35 was deducted from my account, for what exactly???? Who authorized this??? Yes deducted, not credited

Where is my credit for the salad dressing? What is the point of ordering salad without a dressing anyway...

To my horror the R24.99 Italian was invoiced as Italian Pesto of R58.99 The R12.00 Yellow Pepper was invoiced as a packet of R47.99 nectarines?

I have photos and screens hots and correspondence to back this up!

The Lettuce and Pepper is still sitting there for all I care they can fetch it and give my money back because they waste my time. We ended up ordering takeaways.

None of this adds up.

Previous order I didn't receive the plant based sausages that I ordered ***, only after I contacted them to query this was advised not in stock, apparently I will get a refund in 3 to 5 days... Remains to be seen. They invoiced me for this, no indication on invoice that item wasn't in stock, no correspondence from them advising the item not in stock.

This is not so much about the money, this is about the sneaky way they go about 'doing business'

None of this the staff, this is a Woolworths problem.

No other name for this, Online ****