Online Delivery Causes Unnecesary Stress In These Times.

On 18 May 2020 we placed an order for delivery to my sister-in-law In Kempton Park and paid by credit card. An order confirmation was received and we were given a delivery window from 23 May to 6 June 2020 via email. No delivery was made and since 6 June I have been trying to contact Woolies via email, Facebook Messenger and by phone without any positive contact. I have received 3 automated email acknowledgements promising that a consultant will contact me. When I phone I am placed on hold and told about their "high call volumes." A missed call was received today from their H/O but when we returned it we were placed on the same hold as before despite providing the receptionist with details. Needless to say we will never again buy from Woolies "Online." As pensioners we will also reduce our purchases as various of their food prices have also increased since "Lockdown" which has not been done by their opposition food retailers.