Online Delivery Always Late

I write this email a week later. To ensure that I had sufficiently calmed down.

Please when look at this specific disaster also have a look at all our previous orders, purchases from Woolworths – we are very loyal customers. But I am seriously rethinking this loyalty as I do not feel that you care about me as a customer.

Our delivery last week Friday was chosen for the 14h00 – 17h00 slot. BUT it was not delivered. I enquired about it and the consultant who I spoke to assured me that it will be delivered that evening. So in the next slot. BUT it was not delivered.

The next morning we phoned again and the consultant advised that they were under the impression that it was delivered but they will process it again and then it will be delivered the same slot on Saturday. Assuming apparently incorrectly that considering we did not get our delivery they day before that we would get it first the next day. By 16h00 we still did not have our order, I phoned the call center and refused to put down the phone until I had a managers number. Luckily for you, Letho stepped up and saved the day and we got our order 17h15 on Saturday – again late.

Being a business owner myself I have to say that once I will allow but this is NOT the first time this has happened. Please have a look at your records from last year, in fact please look at the past weekend – our delivery on Friday was supposed to be here between 10h00 – 13h00 and we only got it at 14h00. There is something seriously wrong with your online delivery system. The last time this happened Parkview manager told me they will have some wine delivered as compensation – 6 months later still waiting for that….

Please dear Woolworths let me know if you can sort this out?