Online delivery

Today was my first time ordering from woolies dash and it was a very bad experience. Placed my order at 11am and expected delivery time was 12-1 pm and the order started being on Shoppingafter an hour of ordering and only got enroute after 2pm. The app does not have a cancel order option it's exhausting and we had to cancel as we had other places to be at after 1pm . The app still shows enroute . I called the customer service line and after choosing all those options it then rang and I was on mute for 5minutes nobody talking to me . Now I'm loosing morethan R300 worth of cash and not to mention we can't visit grandma on mother's day with her woolies dessert😭 I trusted Woolworths and they dissapointed me today .