Online deliveries incorrect and late, no feedback yet from Mario @ online

<p>In the past week I've ordered quite a bit from Woolworths online. Deliveries have been late and incorrect items have been delivered on different days than selected.</p> <p>Two of the orders were supposed to be delivered on 17/12/2016 between 2-5pm. For the one order a contact at the store called me at 4:15pm to tell me they do not have stock of 2 sets of items. If they had processed my order earlier that day I could have made alternative arrangements for the items. The delivery then arrived at 6:30pm and it was incorrect. I ordered 2 R&R Edmonds and did not receive them. Instead the store added other bottles to my order without asking to a similar value of the Edmonds without informing me. Once again I could have made arrangements earlier that day.</p> <p>For the other order I required the items for lunchtime on the 18/12/201 at 12pm and only 4 of 8 items arrived without a call as requested. On 18/12/2016 at 9:15am I called online and spoke to Mario to explain that I don't want the extra bottles, I want my Edmonds and that I need my items for 12pm that day. He assured me he'll find out what went wrong and call me back to make arrangements in getting me my items. To date I'm still waiting for Mario to contact me about my order correction despite me calling online on 20/12/2016 and being told that he'll call me back as he was on lunch at 4:10pm. The other 4 items in the 2nd order then arrived on Monday 19/12/2016 without arrangements, apologies or reasons. I'm now sitting with crackers and decor that I don't need as my party was on the 18/12/2016</p> <p> </p> <p>Please can someone with knowledge and mandate to correct this fault contact me urgently?</p> <p>Ordering from Woolworths online is now like a lucky draw. A lot of the items are not available on the day of delivery, delivery times are late / different despite the items and delivery slots being available at the time of ordering. </p> <p> </p> <p>I will not suggest that anyone uses Woolworths online as the service and processes does not match the quality that is offered in store.</p> <p>I recommend Woolworths online checkout the Pick n Pay online shop for user friendly processes, stock management and delivery schedules. </p>