One technological step forward, two customer satifaction steps back...

I have been a loyal customer for more than 20 years,

Recently I was told by a manager in store that I needed to get a new card and that they would not be accepting my old store card anymore. Supposedly there needed to be a barcode on it.

I app**** for the new card and when I opened the envelope, it still only had a magnetic strip. So I was **** to.

Tried to use the card to purchase items online (after using it in store where my ID barcode was scanned), only to find that it has been de-linked from my account - although only a replacement with all the details identical. Phoned customer service and was told that I have to use it between 3-5 times in store before I can use it online. Not happening, I was already forced to jump through your hoops, not doing it again. But the calls offering a credit card, unfortunately don't cease.

Trust goes both ways, not to mention the inconvenience.

Goodbye Woolworths.