One Month and Still Waiting For A Callback Regarding My Complaint via 2 Channels

4 weeks after logging a call back on the Woolowrths website i have recieved none.

9 days ago i then called the Woolworths helpline and a lady logs my compliant with SLA promise of 48 hours of someone calling me back.

Till date no call or update on my call has been recieved by me.

I have for 20 years been an avid supporter of Woolowrths but the decline in their customer centricity and calibre to connect with me and people close to me is disgraceful.

Checkers has now set the benchmark in customer compliants in the retail space - Woolworths you should really look to them if you want to strong NPS and maintain future growth.