On line purchase still not delivered

Woolies on line is a no no for customers, used it on the 28 August 2018 for the 30th August 2018 delivery, had to choose for myself when, where and what time to collect my delivery from the system they implement themselves, went to the store Menlyn, go there asked for my parcel unfriendly supervisor which was so irritated said to DSV couries phoned me I did not answer as they don't work with online customers so I must call the to find out what to do.

On the 31st August 2018 called customer care, explained my problem the lady who help me rep**** by saying will cancel your card as you say its lost, I was surprise as I didn't say anything about my card being lost, then I ended the call to emailed customer service on the 31st August 2018 till today 15 September 2018 didn't get a response from the email I send.