On line order from Parkview store

I ordered chocolates on line as soon ad the went on sale. 5th of October 2021 to be delivered on the 6th of October, on the 8th I send an email and a very pleasant consultant contacted me on 9 October and said he will follow up with store, on 10th a vey nice consultant contacted me informing me the store has no stock. I am frustrated why did store inform me day of delivery that they do not have any stock. I could have ask a friend to buy some for me or visited a store myself. Now the special has expired. I feel Woolworths must provide items as ordered at same price to me.

I have been ordering for years but this and previous order was a mess up.

I am afraid to make use of online order and is warning my friends as this is second mistake in less than 1 month. I was informed store to dispatch was Parkview