Official Complaint . Woolworths Woodbridge.

Good Afternoon

I am writing this email with utter disgust in the manager on the floor and the back office for Woolworth Woodbridge. On Sunday 18 Aug at about 15.30 we went to Woolworths to get some lunchbox treats and salad stuff. On the shelf we see a board Buy 2 for R60. Stawberries (400G) Fantastic we take 2 punnets and head to the till. At the till we get charged 2x R46.99 with R10 for the 2x 400g strawberries. After some discussion with the teller that these are 400g strawberries she get on the phone and speak to someone. Then she needs to look for Lizzy. Now about 10min at the till I go and find Lizzy. Lizzy and some other ladies is standing at the strawberries and having a discussion. After explaining again that we are buying 2x 400g strawberries . And they start moving to ward the tills. I walk when I reach the tills they are still on their way ( no rush at all or any consideration and inconvenience to us.) Lizzy starts crediting the strawberries and entering the new prices. Still no customer service. Sorry for the wait , Sorry for the inconvenience NOTHING !!!!!

As we get in the car and leave I look at my till slip and notice that Lizzy Changed me twice for the strawberries. 2x R25.38 and also R29.63 & R 29.61 ( BTW that is more then R 60.00)

We went back immediately back. Note this is not even 5min after we left the shop. At the door I ask to speak to that manager on site. The lady on very slow go is now picking up baskets and getting them together , never mind that I am standing and waiting. I go to the back an ask at the staff door to speak to the manager on site. I get taken to the office. There a lady sits and casually let me know that she is on lunch. This is the same lady I say at the shelf when I explained about the price.

Back at a the till when Lizzy came around and I had to again explain that I was de*****ed by Lizzy manually charging me for 4x packs of strawberries instead of 2. Lizzy turns around ( with a attitude of note) and asks me where is the other 2packets of strawberries I took. Note she was a the till with us not 10min ago and saw there was only 2 packs and yet she manually entered 4x packs. She directly accused me of wanting to ***** 2x packs of strawberries. I asked them if they want to see my purchase, and then I told them to pull the footage and see that there was only 2 packs. No apologies for either for the inconvenience to me and my Family or nothing , just an accusation and oh yes informing me she was on lunch. NNot that the manager lady had any better attitude.

Here is my Complaint 1. Lizzy manually and knowingly charged me for 4x packs of strawberries even though there was only 2x packs on the counter. THAT IS *****. Lizzy supposedly being a floor manger not having any customer services and not even having the customer service for apologizing for the issue and making us wait at aa till for more then 10min. ( felt like 30Min). This was done intentionally and deliberately . And I will not accept anything less. She manually entered 4x transactions. 2. Manager on Duty on Sunday. Same NO customer services. Not apologizing for the problem we have had , not apologizing for having me come back into the store, Not apologizing for being charged double for stuff I do not have.

This is unacceptable and I hope that these 2x ladies gets send for customer service straining on how to deal with the clients. Then I hope you pull the camera footage of the where lizzy Deliberately changes me double. ***** was committed under the Woolworths name.