Numerous Calls logged - Woolworths not responding

What a terrible experience will Woolworths<br> This is the 2nd time this has happened - I have a full paid up account - I normally don't even buy on account.<br> Woolworths has a monthly fee which they charge. Here I am thinking that my account is 100% and the next moment applying for a home loan - I believe Woolworth has given me a bad credit rating. This for R70.<br> I phoned their call centre 4-5 times in the last two weeks - each person starting from new in the call centre - explaining the situation and every time the person say 3-4 days to clear the error and to get a letter. Several agents saying this will be sorted and you will receive a letter in 30min - STILL waiting<br> Really - this is not acceptable service. I will definitely relay this message to all my friends, family etc as much as possible so they NEVER have an account with Woolworths.<br> Thank you for the great assistance - lets see if someone bothers to reply. I would not be surprised. You are welcome to check on your system and seeing that you record the conversations - please go look at this.<br> I will be closing my Woolworths account and hopefully never recommend anyone to open one.<br> GREAT Service!