Not what I expected from Woolwoths

<p>My Mother unfortunately got ****** and her purse with all her cards got ******. My Mother happens to have a Woolworths card linked to my account and although she tried to cancel the card I had to call in as I am the Primary Cardholder. I was unable to request a new card over the telephone as I was advised that I would have to go into a Woolworths Store so that they could verify my I.D. Already that was a bit of a schlep, sure if I had to go in personally into a store to collect the card and show I.D. that is understandable however now it is two trips in-store to both request a new card and then to collect. Fine so today I went in-store and they called the head office and the request was made, keeping in mind now that not once was I asked to show my I.D. I just gave it over the telephone. I was then advised that it would take 10 working days for the card to be delivered and that Woolworths would charge R50.00 for this process and that this would reflect on the next statement. I did tell the lady assisting (Unathi) that I was disturbed by this ... by no means did my mother ask to be ****** and none of the other stores that she has store cards with have charged her to issue another card. Don't get me wrong, Unathi was more than helpful I am just rather disturbed that Woolworths of all stores would have this policy in place. </p>