Not receiving store card

My Woolworths Store Card was approved in June. I was issued a temporary card but received my permanent card. I've already paid three installments on the card, and the temporary card expired but I have yet to receive it. I complained to customer service via email four times, and complained on social media several times after they did not resolve it. I'm absolutely at the end of my rope because I do have a card as of yet and have no idea why I am receiving such poor service. Customer service keeps apologising and offering to fix it but it's 3 months later and no luck.