Not receiving account statements

I had it with MBD Attorney's and Woolworths are also accountable as they are using this useless attorneys to do business with. My account was handed over to MBD, I make regular payments every month.

I sent various e-mails asking for a statement on my account as I have no clue on what is going on with this account. They never send any statements and they don't give me a breakdown of what has been paid and how much they took for the services to Woolworths.

My question is why can't Woolworths send me a statement every month as they must be able to see what is going on with this account. When my account was handed over for Truworths they send me a statement every month and my account was paid in full with no hassles. I will not make another payment before I don't know what is going on.

I am allowed to receive this information as the National Council for Debt Collectors state this in their policy.