Not received my full online order

I placed an online on on 26 October 2023, to collect, I could not collect my order the next day as I fell ill, but when I went to Trade Route Mall the following day, I was informed that the bread was not fresh and they would not want to sell breath of that quality to me. The lady who assisted me on the day suggested that she gives me a call to advise when I can collect the bread ad Woollies has not had fresh bread for a couple of days, I agreed as she seemed concerned and was convinced she was looking out for me. I have contacted the store, no one can assist me, To date, Woolworths Traderoute mall has not contacted me to advise when I can come and collect my bread. Not thinking about me making an additional trip because they did not have fresh bread...but to tell me you will call me to collect what is right fully mine because I paid for it...It outright rude and malicious