Not making a difference at all!

On 06/05/19 I went in-store to pay my account and didn't have my store card with me. The cashier asked me for my ID doc to retrieve the account number. They picked up my old (inactive) account number and credited that account instead. If they we paying attention they surely would have picked that up and now the whole system is fumbling because it seems like an impossible feat to transfer from the inactive to the active account. I called their financial services department twice and emailed the missing payments and the complaints department to no avail. All I am getting are notifications that my account is in arrears. This FALSE information must never be recorded on to my credit profile!!!

I am also still waiting for a call from a Lucinda to confirm that my account has been credited.

I want the following outcome from Woolworths:

1. A formal apology for the incompetence of their cashier (for crediting my payment into an old INACTIVE account) 2. For the incorrect notifications 3. And for a refund for the calls I have made and being made to hold for nothing! 4. Written confirmation that this MISLEADING information has not been sent to the credit bureaus. Let's see if you would live up to one of your values (CUSTOMER OBSESSED means that in our world, the customer always comes first) and "Make a difference"