Not important enough …

Very disappointed Woolies… after 3 months of back & forth & promises of being contacted by a manager from online sales, I have given up! Apparently the CPA doesn’t apply to online purchases… this was their latest excuse. So an item was showing online for R149 & when I checked out the price changed to R1099. Naturally I took it out of my cart & contacted online sales via email initially then via telephone when I received no timeous response. I took screen shots of the item showing the price (& only 1 colour available - this was their initial excuse that not all colours are on sale!) & my basket on check out & sent it through. Eventually after almost 2 months of tardy replies & the same excuses, I got offered R250 for my inconvenience. I asked to speak to a senior manager but now almost 3 months later, I still don’t have the item & am clearly not important enough to be contacted by a senior manager… not the Woolies customer care that I, as one of your so called ‘VIP customers’, is used to.