Not happy with delivery

I ordered online on the 21st Jan 2026 I was impressed with how fast I received my order the following day on the 22nd. However the 1st concern was me receiving 2 separate deliveries for one order,upon me opening my delivery,I found that on each clearly marked “Fragile” box there was a broken item.

I immediately logged a complaint and shared pictures as I was told they need to share with the warehouse. I was told that in 48hrs an agent would have given me feedback by means of a phone call.

On the 26th Jan,I called as I had not received the promised feedback and I was told by another agent that by close of business I would have been called by the agent who assisted me to give feedback.

Today on the 27th,I called again as I received no call yet again. I was then told that there is still feedback from the warehouse.

I don’t know how long it takes to review cases as it’s more than 48hrs and I still haven’t heard from anyone from Woolworths.

Case number:WW-244060-V5X9B6