Not happy at all

You’ve been transferred from Pillar to post regarding my moms account, I informed Woolworths last year June Regards to my moms account, and they emailed the death certificate as well as her id at the glen ,since then I haven’t received any feedback regards to her account, we are now sitting in April 2023, I did a follow up i was inform that her account was handed over, I asked how as I informed Woolworths, I had no feedback either by phone or email, today I call as I was informed to as their legal department only works on during the week, when I call I’m told again to submit documents that have already been submitted, before I get that he call cuts, I call again, a second consultant answers give my moms id and again I’m transferred, silence falls, I drop and call again 3rd consultant picked up and I explained to him that I’ve been put through different channels and I just need to sort out my late moms account, now I need to send documents again to recoveries, what is the process, why isn’t the workers at woolies informed about the correct process, why must it be so hard to get help and answers, my mom has been using Woolworths for years and this is the services,