Not expected from this Brand

Yesterday my daughter in law and I with a 4 week old baby wanted to change a baby outfit for another one! This was received as a gift, so therefore we have no receipt, but all tags are still on! Never had a problem to chage something before on this basis! We went customer service and we're told that we could not exchange item, on asking why was told that this item had gone on sale and the time limit was over! Two managers later same story, and that on the slip it gave you the time frame! However on explaining not bought on sale, have no slip how on earth would a customer know this! Was told Woolworths system and rules! However for the baby and not me they will offer me R 17. 00 for the item! Really woolworths! What an insult! We are committed woolworths shoppers and gave the other items back and said don't worry don't want to buy anything anymore! This type of customer service is not expected of this retail brand! Has left a very bad taste as well as an outfit that we cannot use! When I also pointed out that we could not fit pram through baby Isles to shop , they said that a trolley could fit through but the pram is smaller and did not fit, others agreed! Very disappointed!