Not Consinstent

I recently opened a store card, used it and the agreement was to deduct month end September which was the first deductuon, I waited for the deduction until I went into the store and it was said my deduction was due for 05 October, still I waited till I paid the amount via eft but till today the payment has not cleared. I went to the store early this week with proof of payment which was sent to accounts and we called and they said missing payments will be allocated within two to three days till now nothing . This is uncalled for as I want to have a good record by paying in time but Woolworths could not even deduct their money I now have to runaround like it's my job