NOT ASSISTED WHEN PURCHASING ON ACCOUNT

On the 17/09/2015 I went to make purchase using my Woolworths card but was turned back and advised that my card is damaged and i will have to apply for a new one, but i will not be able to purchase on that same day. i make my monthly repayments using that card and nobody bothered to tell me to apply for a new card but when i had to purchase there was a problem. I had the same problem with one of the retail store but they made a temporal card and I purchased. I must say the service I received was appalling to say the least as the transaction could not even be captured manually as I had my ID & drivers license with me. My account is even settled with them but they couldn't assist. Why do they even have a customer service department in the store is beyond me. If I can be assisted in closing this account cause its not of any assistance to me.