Not a Woolies of your word.

Dear Woolies

I trust you are well.

I am writing to you with regards to my recent experiences with Woolies Dash.

On April 30, 2022, I ordered groceries from you. The delivery time was 14H00 to 15H00.

The goods arrived after 17H30 after a long roadtrip to Randburg, Northcliff, Flora Park and then finally me. The driver, Michael, said he stood there waiting for ages at Clearwater Mall Woolies with nothing to do.

I was so unhappy that I called your call center and was put through to a manager who noted my grievances as well as other grievances regarding goods that are never in stock.

Your manager offered me a voucher for my inconvenience and time discussing all the issues.

At the same time Melinda in your email queries department behaved as though this was no big deal and I should just be understanding.

I ordered from you via Dash once a week. Since the incident you have been late four times.

In the past two days I have been trying to get that voucher that was promised and I spoke to Brian who says that he cannot find that conversation on system.

How is this possible since you keep all the other information on system?

I am really unhappy right now, CHECKERS 60/60 have not been late once in the same period of time…. And when they mess up they fix it immediately.

Last week I swapped to WOOLIES online to collect at the store…. We had to make two trips due to an error regarding missing goods….

My conversation with your manager on Woolies Dash on 30 April included feedback that allegedly was supposed to make the service better.

The service, your promises about supply chain, and vouchers is all a lie.

I am really disappointed.