Not a happy client

I places an order Monday evening online, for a birthday gift, received the order number, the delivery should have been today between 9am an 12,I called in the morning to confirm the consultant confirmed my order and the time of delivery. I got a missed call from an 021 number, which I immediately called back, the consultant I spoke to said they could not confirm what the call was about as there were no notes, she confirmed the first contents of my order should be delivered latest 12 After 12 I decided to call again as I did not get a call or text of a delivery thats when I was put on hold and transferred to a consultant that told me my order was cancelled, and that I will be refunded. My heart sank as this was a birthday gift, she told me the order was cancelled yesterday when I asked how come the other consultants that I spoke to did not see this she said she did not know I asked for a manager as I wanted this sorted she put me on hold and transferred me back to the queue. I have never been this disappointed No email no call no text was sent to me to tell me of the cancelation. Had I received communication from you I would have gone to the store