Non Service

<p>On 17 December 2016 I registered a complaint on their website. I received an email saying that they are referring the complaint to the relevant department.</p> <p> </p> <p>13 Days later no response from them. Not even a phone call to inform me that their complaints department is closed and someone will deal with the matter in the new year.</p> <p> </p> <p>I can understand that it is December but is this what they think of their loyal customers. Or is this they way they normally deal with customer complaints? I am frightened at what our so called best of the class shop is turning into.</p> <p> </p> <p>Can this be remedied? </p>