Non existent customer service

Woolworths Online service is unreliable.

I placed a grocery order on 24 Jan 2021. The order arrived more than two hours late, with frozen vegetable defrosted, and items were missing.

I tried calling the call centre but was on hold for an unacceptable time.

I emailed the online service centre and received a reply two weeks later. Within this time I made the mistake of placing another order for the items that were not delivered the first time. The second order had damaged groceries and again defrosted frozen goods.

Then I eventually get an email saying that the items that were missing and damaged would be replaced that that. two weeks after I received that email and have not received anything.

I then asked for a refund. And then a week later receive an email asking if the matter has been resolved and that I should contact the call centre if it has not been resolved. They have completely ignored my email indicating that the matter was not resolved. This is unacceptable as I cannot get through on the call centre.

I want a refund. I understand that Woolworths experiencing difficulty in managing their online deliveries and responding to queries but it is unacceptable to reply to my email and yet completely ignore the contents of my message. How irresponsible!

I want a refund for the damaged and missing items below. It is 16 February today and the first order I placed was 24 January. Pathetic service.

Order o***

Comfort Pure Concentrated Fabric Conditioner 800 ml *** x1 Roma Tomatoes 1.5 kg *** x1 Birds Eye Chillies 30 g *** x1 Ovenbake Potato Chips 1 kg *** x1

Order o***

Sour Cream 250 ml *** x1 Whole Green peas Baby Carrots and Sweetcorn kernels 1 kg ***2 x1