Non-Delivery of Paid Order O*** – Immediate Action Required

Dear Woolworths Online Support,

I am writing to formally escalate an issue regarding an online order placed on 04 July 2025, with order number O***, under the name Laurene DeJongh and paid for via a Payflex account.

Despite numerous follow-ups and daily calls to your support line, we have yet to receive the parcel. Each time we contact your team, we are given inconsistent updates, and yesterday we were promised a callback by an agent, which never happened.

We are now in a situation where payment has been processed, but no goods have been delivered. This is unacceptable and causes significant frustration and inconvenience. We urgently request the following:

Immediate investigation and update on the status of the delivery.

Confirmation of dispatch and tracking details, if applicable.

If the item cannot be delivered, a full refund must be issued to the Payflex account without further delay.

Please treat this matter as urgent. We expect a response within 24 hours.

Kind regards,